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Case Study: Customer Perception Gap Analysis for a Large UK Composter Case Study: Customer Perception Gap Analysis for a Large UK Composter

Case Study: Customer Perception Gap Analysis for a Large UK Composter

Ken Davidson 0 2

Client: Large UK-based composting and organics recycling operator 

Project Overview

The WasteVyne was commissioned to undertake an independent customer insight study to support the client’s future communications strategy and customer engagement approach. The study was designed to capture both external customer feedback and internal employee perceptions, providing a structured view of customer experience across multiple touchpoints.

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